# Human Rights Commission and Office of Human Rights Proceedings — Annual Report, year ended 30 June 2025 Joint 2024–2025 human-rights annual report, with age/disability complaint-ground data, mediation and legal-assistance activity, and unresolved internal reporting discrepancies. ## What this source contributes This joint annual report describes the Human Rights Commission and Office of Human Rights Proceedings for the year ended 30 June 2025. The 128-page original covers human rights, Te Tiriti, disability and violence-prevention work, complaints, mediation, discretionary legal assistance, organisational performance and audited statements. It records 8,376 enquiries and complaints received and 793 alleged-unlawful-discrimination complaints closed. Its separate grounds table records age and disability entries, not older-person prevalence or the same denominator as closed complaints. The report distinguishes voluntary mediation from adjudication and contains a selected mobility-device/luggage-policy case. Internally inconsistent remedy counts and an unexplained intervention-resolution percentage limit comparison. Its historical activities and administrative statistics do not establish current service guarantees, unique users or implemented government reforms. ## Contents and page references - Report identity, strategy, functions and outcomes (physical pp.1–25) - Human-rights issues, Te Tiriti, disability, violence prevention and case accounts (physical pp.26–51) - Legal and international work (physical pp.52–54) - Information, enquiries, discrimination complaints, mediation and case studies (physical pp.55–73) - Office of Human Rights Proceedings activities and assistance decisions (physical pp.74–79) - Organisation, performance, finances and audit, followed by closing pages (physical pp.80–128) Page references distinguish physical PDF pages from printed report pagination. ## Substantive findings - The preserved 128-page file is the joint annual report of the Commission and Office of Human Rights Proceedings for the year ended 30 June 2025, rather than a separate older-person or OPCAT report (physical pp.1–4). - It reports 8,376 enquiries and complaints received, 652 alleged-unlawful-discrimination complaints received and 793 such complaints closed. Administrative contacts and different lifecycle counts are not a verified unique-person total (physical pp.57, 65 / printed pp.56, 64). - The closed-complaint grounds table records 230 disability entries (29%) and 35 age entries (4%), with 804 total ground entries. That denominator differs from 793 closed complaints, and age entries are not specifically a 65+ category (physical p.61 / printed p.60). - The report describes free information and voluntary, impartial mediation, with the Commission not adjudicating complaints. Tribunal adjudication and applications to the Office of Human Rights Proceedings for assistance are distinct pathways (physical pp.18, 55, 74–76). These are reporting-period descriptions, not present-day service guarantees. - It records 86 mediations with 66 full or partial resolutions. These activity/outcome counts do not guarantee an individual remedy (physical pp.62, 66 / printed pp.61, 65). - The Office of Human Rights Proceedings reports 57 decisions and nine grants of assistance: seven for Tribunal representation and two for settlement negotiation. Assistance is described as discretionary (physical p.76 / printed p.75). - A selected disability case describes a transport company changing its mobility-device/luggage policy after the complaint. This reported case is not a universal current transport rule or evidence of all operators’ practice (physical p.69 / printed p.68). - Remedy categories are inconsistent: the summary gives 47 individual-only and 28 combined remedies, while detailed tables give 82 individual-only and 41 combined. A narrative 54% intervention-resolution figure also lacks a reconciled denominator alongside 136 resolved and 336 offered interventions. These discrepancies are not silently corrected (physical pp.57, 62–63, 66). - Board approval and the audit opinion are dated 29 October 2025; PDF production metadata is 11 November 2025. Neither establishes an exact first-release day. The audit covers specified financial/performance information and does not assure all narrative case studies (physical pp.89, 122–126). ## Practical use Use this report to distinguish historical information, mediation, adjudication and assistance pathways, and to examine accessibility issues and correctly labelled administrative indicators. Retain each table’s denominator and resolve publisher inconsistencies before computing remedy rates or making year-on-year comparisons. Recommended readers: - Older-person and disability advocates - Complaints navigators and accessibility leads - Human-rights and public-administration researchers ## Consumer implications - Differentiate information/mediation, Tribunal adjudication and discretionary legal assistance when planning questions about a complaint; check current guidance for the individual situation. - A resolved case or historical mediation count does not guarantee another person a remedy, representation or a particular result. ## Policy implications - Treat complaint data as administrative signals, using the report’s separate ground, contact, closure and decision denominators rather than population prevalence. - Historical advocacy, selected cases and planned work do not prove enacted reform or implementation; remedy-count contradictions require publisher clarification. ## Provider and business implications - Use the reported mobility-device case and access issues to examine customer policies and complaint handling, while verifying current obligations independently. ## Dates, original capture and verification The reporting year ends 30 June 2025 and publication is retained at 2025 year precision. Board approval and the independent audit opinion are dated 29 October 2025. Adobe PDF metadata records production on 11 November 2025; this is a technical version clue, not a verified first-release date. Original catalogue access remains June 2026, separate from the 10 October 2026 evidence review. Historical roles and activity dates are not current-role verification. - Preserved original: public/pdfs/2025 - Human Rights Commission - Annual Report.pdf - Physical PDF pages: 128 - Original size: 3068233 bytes - Original SHA-256: c1917f193c5f68cbaf5bf5620785ee0ed49a0645dfb303c86b2f27e4da3e54d8 - Primary-source review: 10 October 2026 - Publisher-hosted original was byte-identical on review; the bundled PDF and its filename are unchanged. ## Evidence boundary Joint report for the year ended 30 June 2025, not a study of older-person prevalence or a separate OPCAT report. Contacts, complaints, ground entries, mediation and assistance decisions have different denominators; age grounds do not identify 65+ complainants and unique-person counts are not established. Remedy categories and a narrative intervention-resolution percentage are internally inconsistent and remain unresolved. Audit assurance does not cover every narrative case account. Historical roles, service descriptions, advocacy and plans are not verified current guarantees or enacted implementation. Exact first-release day is unknown; approval/audit and technical PDF-production dates remain separate. All 128 original pages were extracted, relevant sections and the grounds table inspected, and the official PDF is byte-identical to the bundle. ## Primary sources and research trail - [Commission-hosted joint annual report PDF](https://tikatangata.org.nz/cms/assets/Documents/Annual-Reports/Huma-Rights-Commission-Annual-Report-2024-2025.pdf) - [Commission annual-reports index](https://tikatangata.org.nz/about-us/corporate-publications/annual-reports) The scoped research fixture at artifacts/research/elder-safeguarding-source-audit-2026-10-10.json retains original hashes, per-page extracted evidence, source comparisons and unresolved discrepancies. This companion is a research brief, not a replacement for the original report.