# Age Concern NZ - Web Capture - Elder Abuse Information

**Document ID:** doc-0154
**Source organisation:** Age Concern NZ
**Publication date:** Undated (living guidance)
**Independently checked:** 8 October 2026
**Evidence:** Community knowledge; Community provider

## Summary

Age Concern guidance helps older people and whānau recognise abuse and neglect and find local support, including financial pressure, isolation and harmful treatment.

## Key facts

- Abuse or neglect may be a single incident or repeated behaviour causing harm, distress or loss.
- Abuse can include emotional harm, financial exploitation, physical or sexual abuse and neglect.
- The national Elder Abuse Response Service is free and confidential, available 24 hours: 0800 32 668 65.
- You can text 5032 or email support@elderabuse.nz; immediate danger requires a call to 111.
- Local Age Concern services can provide advice and support; available services vary by region.

## Next step

If you are worried, contact the helpline or your local Age Concern. Call 111 when someone is in immediate danger.

## Sources and scope

[Age Concern NZ: official resource](https://ageconcern.org.nz/information-advice/elder-abuse-and-neglect/understanding-elder-abuse-and-neglect/) — accessed 8 October 2026.

[Office for Seniors: helpline details](https://www.officeforseniors.govt.nz/our-work/raising-awareness-of-elder-abuse/elder-abuse-response-service) — accessed 8 October 2026; page last modified 22 December 2025.

Undated service guidance checked on 8 October 2026. The former Age Concern URL redirected to a general health page, so the resource now links the specific abuse guidance. Contact details were cross-checked with the Office for Seniors.

This brief is an original paraphrase of the linked public resources, not a verbatim web capture.