# Real Living - current portfolio and leadership web capture

Captured and verified 10 August 2026 for Martin Oettli meeting preparation.

## Current boundary

Martin Oettli is a former Real Living chief executive. This record describes the organisation for historical and sector context only. It must not be used to imply that Martin currently represents Real Living or can approve access, procurement, resident research or a PiP pilot.

## Publicly visible current position

- A 2 October 2025 campaign announcement identified Justin Marshall as Real Living chief executive and described Real Living as a four-village Auckland group.
- The four historically associated villages are Pakuranga Park, Remuera Gardens, Epsom Village and Warkworth Oaks.
- Current Eldernet listings continue to describe Epsom Village and Remuera Gardens as Real Living villages.
- Remuera Gardens' listing, updated 7 August 2026, describes the group as family-owned and names current village and sales contacts.
- A Health NZ audit covering Park Rest Home on 22-23 October 2025 says the service is owned and operated by Real Living Group and records the appointment of a new chief executive since the prior audit.
- The audit says Park Rest Home provided rest-home and hospital care, was preparing additional serviced-apartment care suites, met the audited standards, and had one low-risk partial-provisional shortfall relating to the fire evacuation plan for serviced apartments.
- The audit reports residents and whānau were complimentary about care and describes open communication, feedback and quality-improvement processes. These findings relate to Park Rest Home at the audit date, not the whole group or independent-living villages.

## Commercial and resident-experience context

- The 2025 campaign announcement described a competitive local retirement-living market around Remuera Gardens and a multi-channel campaign with residents, family and friends as participants.
- Real Living's four villages have distinct local market opportunities and challenges. Do not assume one workflow or feature priority fits all four.
- Public listings show a mix of independent apartments, serviced apartments, care, activities, meals, transport, newsletters, outings and other amenities.

## Unknowns to confirm with Martin

- Real Living's current CRM, resident app, care, property, rostering, maintenance and finance systems.
- Current occupancy, sales conversion, resales, enquiry volumes or onboarding pain.
- Whether noticeboards, phone calls, paper RSVP sheets, spreadsheets or lost requests are material problems at Real Living.
- Current technology budget, procurement route, security requirements or appetite for PiP.
- Whether the most valuable PiP wedge would have been prospect conversion, onboarding, participation, family communication, requests, property workflow or something else.

## Sources

- Campaign Brief NZ, 2 October 2025: https://campaignbrief.co.nz/2025/10/02/tenfold-creative-wins-real-living-account-launches-first-campaign-for-remuera-gardens/
- Health NZ, Park Rest Home certification audit: https://www.health.govt.nz/system/files/prms/AuditSummary_PRMS_CommunicatePublish_000033424001.pdf
- Real Living: https://www.realliving.co.nz/
- Epsom Village listing: https://www.eldernet.co.nz/provider/epsom-village-real-living/retirement-village
- Remuera Gardens listing: https://www.eldernet.co.nz/provider/remuera-gardens-retirement-community/retirement-village