# Web Capture: Monitoring Reports Archive **Source:** https://retirement.govt.nz/retirement-villages/monitoring-and-reports/monitoring-reports **Captured:** 2026-06-07 **Publisher:** Retirement Commission Te Ara Ahunga Ora **Purpose:** Index of all annual monitoring reports (2016-17 through 2024-25) for the NZ Seniors Knowledge Base --- ## Overview The Retirement Commissioner monitors the effects of the Retirement Villages Act 2003 through an annual monitoring programme. These reports investigate key issues affecting retirement village residents, operators, and the legislative framework. Each year focuses on a specific research topic. Below is a summary of all eight monitoring reports from 2016-17 through 2024-25. --- ## 1. 2024-25 — Retirement Villages Complaints and Disputes Resolution Scheme **Description:** Prepared by the New Zealand Dispute Resolution Centre, this report outlines a comprehensive framework for a new scheme aimed at improving the handling of complaints and disputes in retirement villages. **Key Findings:** - Proposes a new industry-wide complaints and disputes resolution scheme - Framework designed to improve accessibility, timeliness, and fairness - Includes scheme recommendations for implementation **Links:** - [Full Report](https://assets.retirement.govt.nz/public/Uploads/Policy/June-2025-Retirement-Village-Industry-Complaints-Scheme-report-final.pdf) (1MB PDF) - [Summary Report](https://assets.retirement.govt.nz/public/Uploads/Retirement-Villages-Complaints-and-Dispute-Resolution-Scheme-Summary-Report.pdf) (159KB PDF) **KB Relevance:** High — Directly relevant to understanding the new complaints framework for retirement villages; key for section on resident rights and protections. --- ## 2. 2023-24 — International Scan of Operating Models **Description:** Te Ara Ahunga Ora Retirement Commission commissioned BERL (economic research company) to investigate different operating models used by retirement villages internationally. Markets investigated included Australia, the United Kingdom, the United States, Canada, Germany, and India. **Key Findings:** - Comprehensive review of international operating models for retirement villages - Integrated input and insights from industry experts across different markets - Part of ongoing annual monitoring programme **Link:** - [International Scan of Operating Models 2023-24](https://assets.retirement.govt.nz/public/Uploads/Policy/AnnualInvestigationInternationalScan_June2024.pdf) (1MB PDF) **KB Relevance:** Medium-High — Provides comparative international context for retirement village models; useful for policy comparisons and understanding NZ's position globally. --- ## 3. 2022-23 — The Experience of Residents Moving On From (or Within) a Retirement Village **Description:** Te Ara Ahunga Ora Retirement Commission commissioned Ipsos (market research company) to conduct qualitative research providing a deeper understanding of the experiences of residents and their whānau when they move on from or within a retirement village. **Key Findings:** - Qualitative insights into resident transition experiences - Covers both moving out of villages and transferring between units within a village - Focus on whānau involvement throughout the process **Link:** - [Retirement Village Annual Investigation 2023](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/Retirement-Village-Annual-Investigation-2023.pdf) (4MB PDF) **KB Relevance:** Very High — Directly addresses resident experience, a core topic for the Knowledge Base. Relevant to sections on resident rights, wellbeing, and retirement living decisions. --- ## 4. 2021-22 — Occupation Right Agreement (ORA) Investigation **Description:** Investigates the feasibility of introducing a standardised Occupation Right Agreement (ORA) following feedback from the 2020 White Paper. Also examines duplication between Disclosure Statements and ORA terms, and legal enforceability of Disclosure Statements under the Retirement Villages Act 2003. **Key Findings:** - Reviewed feasibility of a standard-form, plain English ORA for sector-wide use - Identified duplication between disclosure statements and ORA terms - Analysed legal remedies available for misrepresentations in disclosure statements (under RV Act 2003 only) **Link:** - [Retirement Villages Annual Investigation Report 2021-22](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/TAAO-RV_Annual-Investigation-Report_2021_22.pdf) (841KB PDF) **KB Relevance:** High — Critical for understanding contractual frameworks in retirement villages; relevant to legal rights, occupation rights, and disclosure obligations. --- ## 5. 2020-21 — Legislative Framework Assessment and Options for Change (White Paper) **Description:** Released in June 2021 following public consultation on a white paper studying the effects of the complex legal framework governing the retirement village sector. Nearly 3,300 submissions were received from individuals, the Retirement Village Residents' Association, operators, lawyers, supervisors, and consumer advocates. **Key Findings:** - Retirement village legislation at risk of becoming outdated and unfit for purpose - Urgent review needed to eliminate unfair terms in contracts - Better protection required for consumer rights - Wide stakeholder engagement with nearly 3,300 submissions **Link:** - [Download the Final Report](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/Legal-framework-report-2021/RC-RV-White-Paper-Report-2021-.pdf) (6MB PDF) **KB Relevance:** Very High — Seminal report on legislative reform; cornerstone document for understanding the regulatory landscape and push for Act reform. Directly relevant to policy and legislative framework sections. --- ## 6. 2019-20 — Operator Financial Assistance to Residents **Description:** Studies loans made to residents by retirement village operators, generally to cover shortfalls in entry payments or for those wishing to buy into or transfer within a village, or to existing residents to cover accrued weekly fees. **Key Findings:** - Overall incidence of lending was low relative to number of residents - Terms of lending were generally not onerous - Provides insight into financial arrangements within villages **Link:** - [CFFC Financial Services Provided by Operators Report June 2020](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/Operator-Financial-Assistance-to-Residents/CFFC-Financial_Services_Provided_by_Operators_Final_Report_June_2020.pdf) (PDF) **Related 2019-20 Report — Interface: Retirement Villages and Aged Care** **Description:** Describes how retirement village operators are providing aged care beds using occupation right agreements for care, similar to independent living. Raises implications for aged care within and beyond the retirement villages sector. **Link:** - [Interface Retirement Villages Aged Care Findings Report](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/RV-Aged-Care-Report/Interface-Retirement-Villages-Aged-Care-Findings-Report-Final-22-June.pdf) (PDF) **KB Relevance:** Medium-High — Important for understanding financial dynamics and the retirement village/aged care interface. Relevant to funding, subsidies, and care transitions. --- ## 7. 2017-18 — Effectiveness of Statutory Supervision **Description:** Research assessing the current level of effectiveness of statutory supervision of retirement villages, given almost nine years since the previous supervisor project. **Key Findings:** - General confidence in New Zealand's supervisory system - Statutory supervision being conducted effectively - Small number of amendments suggested for improvement - Provides longitudinal perspective on supervisory effectiveness **Link:** - [June 2018 CFFC Effectiveness of Statutory Supervision Final Report](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/Effectiveness-of-Statutory-Supervision/June-2018-CFFC-Effectiveness-of-Statutory-Supervision-Final-Report.pdf) (PDF) **KB Relevance:** Medium — Provides regulatory oversight context; relevant to sections on operator obligations, compliance, and resident protections. --- ## 8. 2016-17 — Effectiveness of Legal Advice for Intending Residents **Description:** The Retirement Villages Act requires lawyers to provide advice to intending residents on the general effect of the agreement and its implications. This monitoring project determined the level of effectiveness of independent legal advice for intending residents. **Key Findings:** - High satisfaction with current requirements for legal advice among intending residents - Framework and advice practices of lawyers are effective and appropriate - No demand for financial investment advice among intending residents - Tools to assist with budgeting under different scenarios were encouraged - Lawyers welcome ongoing sector information, networking, and training **Links:** - [Summary of Findings and Conclusions](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/Effectiveness-of-legal-advice/Summary-of-Findings-and-Conclusions-Retirement-Village-Intending-Residents.pdf) (PDF) - [Full Report — Retirement Village Intending Residents and the Effectiveness of Legal Advice 2017](https://assets.retirement.govt.nz/public/Uploads/Monitoring-and-Reports/Effectiveness-of-legal-advice/Retirement-Village-Intending-Residents-and-the-Effectiveness-of-Legal-Advice-2017.pdf) (PDF) **KB Relevance:** Medium — Foundational report on legal advice requirements; relevant to sections on resident decision-making and legal protections when entering retirement villages. --- ## Summary of KB Relevance | Report | Year | Topic | KB Relevance | | --------------------------------- | ------- | -------------------------------------- | ------------ | | Complaints & Disputes Scheme | 2024-25 | Complaints resolution framework | High | | International Scan | 2023-24 | Global operating models | Medium-High | | Resident Moving Experience | 2022-23 | Resident/whānau transitions | Very High | | ORA Investigation | 2021-22 | Occupation Right Agreements | High | | Legislative Framework White Paper | 2020-21 | Law reform recommendations | Very High | | Operator Financial Assistance | 2019-20 | Operator lending + aged care interface | Medium-High | | Statutory Supervision | 2017-18 | Supervisory effectiveness | Medium | | Legal Advice Effectiveness | 2016-17 | Legal advice quality | Medium | --- ## Additional Notes ### Downloaded PDFs in This KB Folder The following key reports have been downloaded and stored locally: 1. `2023 - Retirement Commission - Annual Investigation Report.pdf` (4.4MB) — Resident Moving Experience 2022-23 2. `2021 - Retirement Commission - Legislative Framework White Paper.pdf` (6.4MB) — Legislative Framework 2020-21 3. `2025 - Retirement Commission - Complaints Scheme Report.pdf` (1.5MB) — Complaints & Disputes 2024-25 ### Related Resources on the Website - [Legal Framework Report 2021 page](https://retirement.govt.nz/retirement-villages/monitoring-and-reports/legal-framework-report-2021) - [Consultation page](https://retirement.govt.nz/retirement-villages/monitoring-and-reports/consultation) - [Reporting for Operators](https://retirement.govt.nz/retirement-villages/monitoring-and-reports/reporting-for-operators) ### Earlier Reports (Pre-2016, not included in this index) - 2015 — Dispute Resolution Practice - 2011 — Residents' Perspectives - 2010 — Operator Compliance --- _This web capture serves as an index to the Retirement Commission's monitoring reports archive. All reports are available for download from the Retirement Commission website._