# 2026 PiP Partner Dossier - Age Concern NZ (incl. ANZ digital literacy partnership)

**Source Organisation:** SNZ Internal Research
**Publication Date:** 2026
**Original Source URL:** https://www.anz.com.au/newsroom/new-zealand/2023/10/anz-partner-age-concern/
**Category:** sector-research
**Document Type:** Brief
**Document ID:** doc-0504
**Tags:** #sector-research #NZ #pip-idea #partner-dossier

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## Key Facts & Findings

- CE: Karen Billings-Jensen (March 2022– ); national relationship flagged difficult.
- Three-year ANZ partnership funds Age Concern digital literacy + scam awareness — competitive overlap with PiP's SeniorNet positioning.
- 29 local Age Concerns; 46,188 visits and 18,821 calls in year to June 2025.
- Go local-first (Papanui/Christchurch pilot), directory + consent-based referral only.
- Hard boundary: no EARS/elder-abuse casework involvement, ever.

## Summary & Research Notes

Priority 4 PiP partner — approach late and carefully. CE Karen Billings-Jensen (since March 2022, ~30 years NFP experience); internal note flags a difficult national relationship. 29 local Age Concerns/ASPs (doc-0373). Critical intelligence: Age Concern holds a three-year ANZ Bank partnership funding digital literacy for older people plus scam-awareness campaigning — meaning national may view PiP as a competitor for corporate digital-inclusion money, not just a referral partner. Service scale (year to June 2025): 3,133 older people supported via 46,188 visits and 18,821 calls; 1,424 visiting-service referrals. Strategy: start with one local Age Concern (Christchurch/Papanui, ~400 visiting volunteers) on directory listing + consent-based referral only; never touch EARS/elder-abuse casework; bring local evidence before any national conversation.

## Evidence & Quality Scores

- **Authority Score:** 3/100
- **Freshness Score:** 4/100
- **Relevance Score:** 5/100
- **Knowledge Base Value:** 5/100
- **Target Audience:** Internal