# Retirement Village Complaints - October 2025 to March 2026

**Source Organisation:** Retirement Commission
**Publication Date:** 2026
**Original Source URL:** https://assets.retirement.govt.nz/public/Uploads/Retirement-Villages/Documents-and-white-papers/Retirement_Villages_Report_Oct-2025_Mar_2026.html
**Category:** retirement-villages
**Document Type:** Report
**Document ID:** doc-0525
**Tags:** #retirement-villages #NZ #complaints #maintenance #service-quality #pip-evidence

---

## Key Facts & Findings

- 289 complaints were reported, up 10% from 262.
- Service quality was 20%, resident behaviour 15%, and maintenance/building repair 12% of complaints.
- Eighty-three percent were resolved; 73% were resolved within 20 working days.
- 450 of 504 registered villages reported.

## Summary & Research Notes

The regulator's latest complaint return provides concrete PiP pilot outcomes. It records 289 complaints, a 10% increase, with service quality, resident behaviour and maintenance among the largest categories and 73% resolved within 20 working days.

## Evidence & Quality Scores

- **Authority Score:** 5/100
- **Freshness Score:** 5/100
- **Relevance Score:** 5/100
- **Knowledge Base Value:** 5/100
- **Target Audience:** Residents, operators, regulators, investors, and service designers