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Choose a plain-language pathway, get a tailored next-step plan, or search trusted New Zealand evidence.
Use Find my next step when you are unsure where to begin. It creates a practical checklist without asking for personal case details.
Find my next stepNeed help quickly?
Use these first contacts when safety, care quality, money, or an official decision cannot wait.
Call 111 if someone is in immediate danger.
Call 111Elder Abuse Response Service: 0800 32 668 65, text 5032, or email support@elderabuse.nz.
Open support site (opens in a new tab)HDC general enquiries: 0800 11 22 33, Monday–Friday 8.30am–5pm. Use the site for complaint options.
Visit HDC (opens in a new tab)Netsafe advice: 0508 638 723, Monday–Friday 9am–5pm. Separately, report spam or scam texts to DIA on 7726.
Visit Netsafe (opens in a new tab)Ombudsman general enquiries: 0800 802 602, Monday–Friday 8.30am–5pm. The site explains public-agency complaint options.
Visit Ombudsman (opens in a new tab)Contact details checked against primary service pages on 10 October 2026. Check the linked service for current hours and complaint or reporting scope.
Families and whanau
Plain-language pathways, official help sources, complaint routes, and next steps.
Advocates and researchers
Evidence packs, key facts, source strength, and reusable briefing links.
Policy, media, and SNZ team
Current watch cards, issue trackers, decision makers, and campaign actions.
Latest intelligence
Recently dated sources and policy captures.
Disability Support Services Act 2026 — enacted framework
Enacted legal framework for DSS-funded disability support, including funding decision principles, programme powers and employment relationship provisions.
A Place to Grow Old: Securing the future of aged care
Independent advisory report on a sustainable aged care system, covering support to age in place, structural reform, funding options and implementation priorities.
Health NZ — 2026/27 HCSS and in-between travel funding terms
Published 2026/27 HCSS/IBT funding terms: 2.66% increase and conditional additional 1.1%. Operational terms do not measure delivered support or adoption of the wider advisory reforms.
Retirement Villages Reform Watch — September 2026 Revisions and Next-Term Bill
Official September 2026 update replaces the June capture’s July introduction expectation: bill planned for the next Parliamentary term, no dated introduction commitment. Revised proposals include nine-month repayment and an initial 10% within four weeks, with exemptions and limited application to future agreements. Other proposed fee and capital-loss protections would cover existing agreements too.
Aged Care Ministerial Advisory Group — historical June 19, 2026 report-timing brief
June 19 historical report-timing watch, superseded by August 17 public release. May 31 was a ministerial delivery deadline, not a public publication deadline.
Popular evidence packs
Briefing-ready collections for high-use SNZ questions.
Retirement Village Reform Evidence Pack
A comprehensive evidence base detailing ORA contract structures, consumer campaigns, disputes history, and the legislative review process.
Aged Care Funding & Capacity Analysis
Inquiry reports, cost model reviews, and bed shortage projections highlighting the sustainability of aged residential care.
Complaints & Rights Pathways
Official guides, monitoring reports, and contact directories for resolving issues with rest homes, government agencies, and housing operators.
Official Government Sources
A directory of the primary laws, cabinet papers, and ministerial letters that govern senior services and funding in New Zealand.
Dementia & Disability Support
Dementia action plans, clinical guidelines, and legislative bills targeting support services for older disabled individuals.
Home Support & Carer Resources
Guidelines and support systems for home and community services, funding options for family caregivers, and national carer strategies.
Local workspace for action plans, next dates, and frontline notes.
Guided pathways
Task-based routes for families, carers, older people, and public users.
I need help now
Find the right complaint, safety, and support route when something has gone wrong or someone may be at risk.
Choosing care
Compare home support, rest home care, dementia support, and retirement village options before making a major decision.
Rights and complaints
Understand resident rights, health and disability complaints, retirement village disputes, and escalation options.
Costs and funding
Work through NZ Super, residential care subsidy, accommodation support, and care-cost evidence.
Find official guidance
Go straight to official strategies, legislation, service expectations, and government source documents.
Policy and politics
Track the political decisions, ministers, parties, and live policy questions shaping seniors care and rights.
Recently viewed
Local to this browser, so you can pick up where you left off.
Other useful entry points
Knowledge library
577 indexed source documents with filters and evidence scores.
Curated collections
22 active evidence packs organized by user goal.
Help guides
Step-by-step guidance for care, money, rights, dementia, and future planning.
Policy Watch
Track reform, ministers, parties, issue briefs, and evidence packs.
Sector intelligence
Monitor source freshness, organisations, regional signals, providers, and cross-sector risks.