2026 Australian Source Brief - My Aged Care Navigation Model
2026 Australian Source Brief
Sector evidence
Sector body
June 2026
Next review not yet scheduled
New Zealand
Medium confidence
published
SNZ editorial review
Evidence boundary: This record summarises the cited source. It does not establish local availability, individual eligibility, or professional advice.
Short Answer
Source: Australian Government, My Aged Care (https://www.myagedcare.gov.au (opens in a new tab)); Australian National Audit Office, Management of My Aged Care (2023).
Key Points
- •One phone number, one website for all aged care enquiries nationwide
- •My Aged Care online portal allows users to:
- •Provider Portal allows providers to:
- •Integration with:
- •Priority categorisation (e.g., highest priority for those at risk of hospital admission)
- •A single phone number and website for all aged care enquiries would dramatically simplify navigation for older people and their families
Full Summary & Notes
Source: Australian Government, My Aged Care (https://www.myagedcare.gov.au (opens in a new tab)); Australian National Audit Office, Management of My Aged Care (2023). - One phone number, one website for all aged care enquiries nationwide - Consistent screening questions regardless of location - Referrals to the appropriate assessment type (RAS for home support, ACAT for higher-level care or residential care) - Available to all older people, families, health professionals, and providers Sources: Department of Health and Aged Care, Aged Care Assessment Program Guidelines (2024); My Aged Care website. - My Aged Care online portal allows users to: - Complete self-assessment - Check application status - View approved services - Search for providers - Provider Portal allows providers to: - Accept/decline care recipients - Report service delivery data - Integration with: - My Health Record (national e-health records) - Medicare and Centrelink (income/support data) - National Provider Register - My Aged Care publishes national and regional wait times for Home Care Packages - Users can see their position on the waitlist and estimated wait time - Priority categorisation (e.g., highest priority for those at risk of hospital admission) - As of 2024, the waitlist for Level 3-4 Home Care Packages has been significantly reduced following the 2023-24 funding boost Source: Department of Health and Aged Care, Home Care Packages Quarterly Data Reports (2024). - My Aged Care was e
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