Whaikaha — Home and Community Support Services: Tier Two Specification (Version 2.1, August 2023)
Whaikaha — Ministry of Disabled People
Official guidance
Official primary
2026-10-09
Next review not yet scheduled
New Zealand
High confidence
verified
SNZ editorial review
Evidence boundary: Historical Whaikaha version 2.1 dated August 2023, preserved as a ten-page original with its June 2026 access label. Current DSS version 2.2 is a distinct June 2026 fifteen-page source, not a replacement of this capture. Clauses describe this disability-funded contract scope, not all Health NZ older-person HCSS or current individual eligibility; dated statutory references and family-carer exclusions require current-source checks before use.
Short Answer
Whaikaha’s ten-page August 2023 contract specification describes disability-funded home and community support, including household management, personal care and overnight support.
Key Points
- •The original is version 2.1, August 2023, with ten physical pages; it applies to HCSS purchased by Whaikaha and must be read with the Tier One specification (pp. 1–2).
- •The defined home excludes hospitals, rest homes and other institutions. Support may include household management, personal care, and sleepover or night support (pp. 1, 7).
- •The 2023 specification requires NASC referral and a support plan setting goals and the type or amount of services; section 6.1 states there is no cost to the eligible person for these contracted services (p. 4).
- •The provider and person agree a personal plan, including service times, priorities, contingency arrangements and a review date; both sign and keep a copy within three weeks of referral (pp. 5–6).
- •Section 7.7 requires alternative arrangements when the usual worker cannot attend, on public holidays, or during a natural disaster or declared pandemic. Complaint and independent-advocacy information is part of service delivery (pp. 6–7).
- •Separately funded Health NZ or ACC services, equipment provision and registered nursing are outside this specification; its disability-service scope does not establish a universal home-care entitlement for older people (pp. 8–9).
Full Summary & Notes
Whaikaha’s ten-page August 2023 contract specification describes disability-funded home and community support, including household management, personal care and overnight support. It links NASC assessment and allocation to a personal plan agreed with the person, timely delivery, contingency arrangements, complaints and independent advocacy. The original is version 2.1, rather than an undated generic older-person home-care standard. The current DSS provider page links a separate version 2.2 dated June 2026; the bundled historical PDF is preserved and should not be used alone to establish current eligibility or contract terms.
Read bundled source notes
The saved source file may include fuller notes and references than the indexed summary. Check its dates and evidence limits.
Loading saved source notes…
Document Details & Metadata
Related Resources
HCHA's primary annual account of its 2024/25 governance, membership, advocacy, government engagement, funding concerns, workforce work and partnership agenda.
It signals a $100 million-plus, bulk-funded and restorative service model with digital enablement and an intended September 2026 contract start; it is not an open PiP funding application.
Official first-stage Registration of Interest for the Northern HCSS procurement.
Official award notice for the Te Waipounamu HCSS model, identifying four contracted providers that are the most direct current provider-led routes for a bounded PiP test in the region.
It creates a credible provider-led PiP discussion because suppliers must consider natural and community supports and technology as alternatives to paid assistance, while meeting detailed service, subcontracting, privacy, security, accessibility and reporting requirements.
Published 2026/27 HCSS/IBT funding terms: 2.66% increase and conditional additional 1.1%. Operational terms do not measure delivered support or adoption of the wider advisory reforms.