Consumer Guide - Where Older New Zealanders and Whanau Should Look First
Consumer Guide
Sector evidence
Sector body
June 2026
Next review not yet scheduled
New Zealand
Medium confidence
published
SNZ editorial review
Evidence boundary: This record summarises the cited source. It does not establish local availability, individual eligibility, or professional advice.
Short Answer
Purpose: A practical navigation guide written for older people and their whānau/family members who need to find help, services, or information.
Key Points
- •Purpose: A practical navigation guide written for older people and their whānau/family members who need to find help, services, or information.
- •This is not a policy report — it answers 'I need to...' questions with clear, actionable next steps.
- •Key contacts at a glance: Work and Income 0800 552 002 | Elder Abuse Response Service 0800 32 668 65 | Age Concern 0800 652 105 | Citizens Advice Bureau 0800 367 222 |...
- •Statutory Supervisors.md'), Complaints and Disputes ('Retirement Commission
- •Complaints and Disputes.md'), the Resident Resources Guide ('Retirement Commission
Full Summary & Notes
Purpose: A practical navigation guide written for older people and their whānau/family members who need to find help, services, or information. This is not a policy report — it answers 'I need to...' questions with clear, actionable next steps. > Key contacts at a glance: Work and Income 0800 552 002 | Elder Abuse Response Service 0800 32 668 65 | Age Concern 0800 652 105 | Citizens Advice Bureau 0800 367 222 | Healthline 0800 611 116 > Also see: The '03_Retirement_Villages' folder contains web captures on: Statutory Supervisors ('Retirement Commission - Web Capture - Statutory Supervisors.md'), Complaints and Disputes ('Retirement Commission - Web Capture - Complaints and Disputes.md'), the Resident Resources Guide ('Retirement Commission - Web Capture - Resident Resources Guide.md'), RV Act reform ('Consumer NZ - Web Capture - RV Act Review Update.md'), and Top 10 Fixes ('Consumer NZ - Web Capture - Top 10 Fixes for Retirement Villages.md'). - A trained specialist listens confidentially to your concerns - They help assess the situation and level of risk - They provide emotional support and information - They connect you with a local EARS coordinator for in-depth support - The coordinator works with you on safety planning and coordinates with police, banks, lawyers, health services, and other agencies as needed > Comprehensive guide: See the '08_Elder_Abuse_and_Advocacy' folder for our Elder Abuse Topic Map (full warning signs checklist, fin
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