Build a help-now action plan
Answer a few questions to map the safest next step, who to contact, and which official sources to keep handy. Answers and notes stay in this browser.
Need help quickly?
Use these first contacts when safety, care quality, money, or an official decision cannot wait.
Call 111 if someone is in immediate danger.
Call 111Elder Abuse Response Service: 0800 32 668 65, text 5032, or email support@elderabuse.nz.
Open support site (opens in a new tab)HDC general enquiries: 0800 11 22 33, Monday–Friday 8.30am–5pm. Use the site for complaint options.
Visit HDC (opens in a new tab)Netsafe advice: 0508 638 723, Monday–Friday 9am–5pm. Separately, report spam or scam texts to DIA on 7726.
Visit Netsafe (opens in a new tab)Ombudsman general enquiries: 0800 802 602, Monday–Friday 8.30am–5pm. The site explains public-agency complaint options.
Visit Ombudsman (opens in a new tab)Contact details checked against primary service pages on 10 October 2026. Check the linked service for current hours and complaint or reporting scope.
What is the main problem right now?
Choose the closest match. You can still use the notes box for context.
Your answers
Answer the questions to tailor this action pack.