Health and Disability Commissioner — Annual Report 2025
Health and Disability Commissioner
Official data
Statutory oversight
2026-10-09
Next review: 2027-04-09
New Zealand
High confidence
verified
SNZ editorial review
Evidence boundary: Annual accountability and complaint activity for 2024/25, not a national incidence study or current officeholder directory. Retain the document’s 2025 report-year label: a publisher news article dated 13 January 2026 discusses the report but does not establish its first public-release day. Work plans and individual case recommendations are not verified implementation outcomes. Original ninety-six-page PDF and June 2026 capture are preserved.
Short Answer
HDC’s ninety-six-page annual report covers the year ended 30 June 2025 across health and disability services.
Key Points
- •The reporting period is 1 July 2024–30 June 2025 and the document identifies itself as Annual Report 2025. Its scope includes all health and disability consumers, not only aged care.
- •HDC received 3,477 complaints and closed 4,406 during the year, with 1,893 open at 30 June 2025. Closures include complaints received in earlier periods, so they are not outcomes for one new-complaint cohort.
- •The organisation-type table records 154 complaints concerning aged residential care facilities and 50 concerning home care services providers in 2024/25. These are complaint categories, not counts of distinct unsafe facilities or rates per resident.
- •The older-people section states that around 18% of HDC complaints concern care provided to older people. This proportion is not an estimate that 18% of older people experienced harm.
- •The Aged Care Commissioner and team reported 162 stakeholder engagements and 53 engagements with older people and family/whānau. These are activity counts, not unique participant totals or a representative population survey.
- •HDC finalised a monitoring approach and sought stakeholder progress on the twenty recommendations in Amplifying the Voices of Older People. The report planned updates in 2025/26; it does not claim all recommendations had been implemented.
Full Summary & Notes
HDC’s ninety-six-page annual report covers the year ended 30 June 2025 across health and disability services. It reports complaint volumes, resolution activity, advocacy, service performance and finances, with a dedicated account of the Aged Care Commissioner’s work. Older-person themes include provider communication, person-centred dementia care, falls and pressure-injury management, and follow-up of the twenty recommendations in the March 2024 monitoring report. Complaint and engagement counts describe HDC’s workload and oversight; they do not measure national harm prevalence or establish completed sector reform.
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