Oceania Healthcare Annual Report 2026
Oceania Healthcare
Sector evidence
Sector body
2 August 2026
Next review not yet scheduled
New Zealand
High confidence
published
SNZ editorial review
Evidence boundary: This record summarises the cited source. It does not establish local availability, individual eligibility, or professional advice.
Short Answer
Oceania's FY2026 report shows a large operator already assembling digital connection, enterprise feedback and clinical-risk capability.
Key Points
- •The Oceania Together App supports digital connection.
- •Oceania partnered with Carepage and created an enterprise feedback framework.
- •FY2026 NPS was +33 under a new methodology covering village and care residents, against a new Australasian benchmark of +36.
- •PiP must identify a must-buy capability beyond offering another resident app or feedback channel.
Full Summary & Notes
Oceania's FY2026 report shows a large operator already assembling digital connection, enterprise feedback and clinical-risk capability. The Oceania Together App and Carepage/NPS framework strengthen the competitive test for PiP's proposed resident and feedback layer.
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Document Details & Metadata
Related Resources
Metlifecare describes completed CRM, finance, HRIS, health-and-safety and learning deployments and current work on a resident app and AI tools across 37 villages.
JLL’s December 2025 market review uses its retirement-village database for the year ending December 2024: 491 villages and 43,598 units.
The regulator's latest complaint return provides concrete PiP pilot outcomes.
Oceania's incident updates document unauthorised access affecting resident demographic information and a return to manual medication processes while independent assessment occurred.
Major consumer advocacy milestone. 41,373 signatures demanding: full repayment within 3 months, interim payment of 10% or $50K within 5 days, interest on late payments, public disclosure of timeframes. 84% of surveyed NZers support fixed repayment deadlines. The June 2026 capture linked the petition to an amendment bill then expected in July 2026; that timing is a historical expectation, not the current legislative timetable.
Official September 2026 update replaces the June capture’s July introduction expectation: bill planned for the next Parliamentary term, no dated introduction commitment. Revised proposals include nine-month repayment and an initial 10% within four weeks, with exemptions and limited application to future agreements. Other proposed fee and capital-loss protections would cover existing agreements too.