Retirement Villages

Revised PSC commercial framework: a six-month PiP pilot, 50/50 onboarding split, $6 per resident monthly group rate, first-90-day subscription money-back guarantee, non-refundable delivered onboarding, group-versus-individual pricing rationale, reciprocal responsibilities and...

Organisation-level PLV pitch research covering company structure, Terry Middlemost and the village-management decision path, Settlers and Fairview scale, current hybrid channels, the four requested PiP surfaces, a Fairview-first pilot and a proposed 90-day shared-risk guarantee.

Organisation-level PSC/Kōwhainui meeting research covering Anthony Taylor's role, the multi-owner decision path, Kōwhainui scope, PSC pressures, the revised six-month 50/50-onboarding proposal, commercial value case, group-versus-individual pricing, assurance and core questions.

Time-stamped public-source capture of Real Living's current four-village portfolio, leadership boundary, public resident journey and open questions for product discovery.

Village-level pitch research for Speldhurst covering current management, family ownership, resident-led community, incumbent intranet, expansion, evidence limits, workflow hypotheses and a deliberately narrow PiP pilot design.

Village-level pitch research for Whitby Lakes covering ownership, current sales evidence, manager uncertainty, resident experience, system unknowns, pain hypotheses and a sales-to-belonging PiP pilot for management and sales stakeholders.

Official September 2026 update replaces the June capture’s July introduction expectation: bill planned for the next Parliamentary term, no dated introduction commitment. Revised proposals include nine-month repayment and an initial 10% within four weeks, with exemptions and limited application to future agreements....

Major consumer advocacy milestone. 41,373 signatures demanding: full repayment within 3 months, interim payment of 10% or $50K within 5 days, interest on late payments, public disclosure of timeframes. 84% of surveyed NZers support fixed repayment deadlines. The June 2026 capture linked the petition to an amendment...

Oceania's FY2026 report shows a large operator already assembling digital connection, enterprise feedback and clinical-risk capability.

Consumer NZ's most significant concern — described as 'gut-wrenching' — is that the Government's proposed changes do not apply to existing Occupation Right Agreements (ORAs).

After a resident leaves (whether moving out or passing away), operators can take 6–12 months or longer to repay the capital contribution.

Purpose: A practical guide to understanding Occupation Right Agreements (ORAs), your rights as a retirement village resident, where to get help if something goes wrong, and what reforms are currently proposed.

Before any formal process, raise your concern directly with the person or team involved — usually the village manager or a staff member.

- Proposes a new industry-wide complaints and disputes resolution scheme

Read the disclosure statement carefully before signing anything 2.