2026 PiP Partner Dossier - Age Concern NZ (incl. ANZ digital literacy partnership)
SNZ Internal Research
Sector evidence
Sector body
July 2026
Next review not yet scheduled
New Zealand
Medium confidence
published
SNZ editorial review
Evidence boundary: This record summarises the cited source. It does not establish local availability, individual eligibility, or professional advice.
Short Answer
CE Karen Billings-Jensen (since March 2022, ~30 years NFP experience); internal note flags a difficult national relationship.
Key Points
- •CE: Karen Billings-Jensen (March 2022– ); national relationship flagged difficult.
- •Three-year ANZ partnership funds Age Concern digital literacy + scam awareness — competitive overlap with PiP's SeniorNet positioning.
- •29 local Age Concerns; 46,188 visits and 18,821 calls in year to June 2025.
- •Go local-first (Papanui/Christchurch pilot), directory + consent-based referral only.
- •Hard boundary: no EARS/elder-abuse casework involvement, ever.
Full Summary & Notes
Priority 4 PiP partner — approach late and carefully. CE Karen Billings-Jensen (since March 2022, ~30 years NFP experience); internal note flags a difficult national relationship. 29 local Age Concerns/ASPs (doc-0373). Critical intelligence: Age Concern holds a three-year ANZ Bank partnership funding digital literacy for older people plus scam-awareness campaigning — meaning national may view PiP as a competitor for corporate digital-inclusion money, not just a referral partner. Service scale (year to June 2025): 3,133 older people supported via 46,188 visits and 18,821 calls; 1,424 visiting-service referrals. Strategy: start with one local Age Concern (Christchurch/Papanui, ~400 visiting volunteers) on directory listing + consent-based referral only; never touch EARS/elder-abuse casework; bring local evidence before any national conversation.
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