2026 PiP Partner Dossier - Citizens Advice Bureau (digital exclusion campaign)
SNZ Internal Research
Sector evidence
Sector body
July 2026
Next review not yet scheduled
New Zealand
Medium confidence
published
SNZ editorial review
Evidence boundary: This record summarises the cited source. It does not establish local availability, individual eligibility, or professional advice.
Short Answer
CAB operates 80 branches with 2,000+ volunteers across face-to-face, phone, email and chat channels.
Key Points
- •80 branches, 2,000+ volunteers, multi-channel service delivery.
- •'Leave no-one behind' campaign: 7,500-signature petition to Parliament + published evidence report.
- •PiP is a practical answer to CAB's own campaign — evidence partnership is the wedge.
- •Entry via inclusioncampaign.cab.org.nz campaign team.
- •CAB neutrality: expect information-sharing, not product endorsement.
Full Summary & Notes
Positioning ally for PiP. CAB operates 80 branches with 2,000+ volunteers across face-to-face, phone, email and chat channels. Runs the 'Leave no-one behind' digital exclusion campaign: delivered a 7,500-signature petition to Parliament and published a full evidence report on people locked out of digital-first government services — the strongest advocacy platform in the country for exactly the problem PiP solves. Older people are heavy users of CAB services (entitlements, consumer, tenancy, legal, government navigation). Offer: PiP as the practical answer to CAB's campaign — a human-routing front door; verified CAB listings in Find Support; anonymised PiP usage data as campaign evidence. Ask: listing permission, referral protocol, co-authored digital-exclusion evidence. Entry: national campaign team via inclusioncampaign.cab.org.nz — evidence partnership first, listings follow. Watch: CAB's strict neutrality — it informs, never endorses commercial products.
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