Strategy

Opportunity

Create a resident-facing evidence pack that explains capital repayment, dispute resolution, disclosure, and contract risks in plain language.

Suggested actions

• Group resident-rights documents into one shareable pack.
• Turn repeated themes into submission points and media-ready messages.
• Identify where consumer expectations and operator positions diverge.

Opportunity

Map evidence from inquiry reports, provider signals, and workforce documents into a clear case for staged funding and contracting reform.

Suggested actions

• Separate urgent bed-supply risks from long-term model reform.
• Link workforce evidence to quality and access outcomes.
• Build a one-page briefing for ministerial and select committee audiences.

Opportunity

Design a coordinated support model that combines home care, carer navigation, digital help, fall prevention, and escalation pathways.

Suggested actions

• Identify common service gaps across home support and carer documents.
• Prioritise pathways for people living alone or in rural areas.
• Package the model for pilots with community and primary care partners.

Opportunity

Build a staged navigation pathway that turns dementia evidence into practical next steps for families and frontline referrers.

Suggested actions

• Create a warning-signs to support-pathway flow.
• Connect dementia content with EPA, carer, and respite resources.
• Identify culturally specific needs for kaumatua and Pacific elders.